2/10 – Mangelhaft
19. Januar 2025
Customers will comply Service not here
Poor management
Stupid systems the customer has to comply
Overstaffed entrance
Creepy manager
Poor service
No attention to customer experience or needs.
The customer is there in boot camp to fill out all the steps demanded never mind help to get up huge ramp at entrance with no drive up no stalls and no bellman.
Ramp is a death trap slick and wet with no cover.
Room had no locks yes busted door
Four people sent to verify
Yup it doesn’t work
But “there is cctv so it’s ok “
Um no
Finally switched room
Downgraded to room that was not cleaned - shavers in the shower etc smaller room with missing tv box so no tv and no this door also did not have a working card but rather given a master key which solves everything magically.
Bellman threw a tantrum when I didn’t have pesos to tip him btw ihadone little carry on and didn’t request him - he didn’t demo the ac or wifi or the lock which was busted but did have a visible mini tantrum when I told h8m I don’t have change. I would have tipped him on the way out but his unprofessional reaction made me glad there was no tip.
I’m not sure why there broken doors mean I get downgraded to a smaller used room with no tv but I’m telling you this place doesn’t care about service.
The manager should have been on top of these maintenance matters and making it right but instead he lurks up front and sends rookies who clearly have not been trained to handle issues
There were more issues…
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