4/10 – Redelijk
20 mei 2025
Lack of service, amenities, and staff
We stayed here for 4 days while visiting family in the area. The hotel was clean and bright upon arrival, but that's about where the charm ended. Our biggest complaints were room cleanliness, breakfast, and lack of staff.
When I got to my room, we found a MOLDY plate in the dishwasher. Immediately closed that and ignored, as we didn't have a need for the dishwasher, but still really disgusting.
We also saw makeup stains on the sheets my children were using on the pullout couch, which made it clear that things were not cleaned properly between guests.
The shower had a shampoo and body wash bottle. Both bottles had the same clear soapy contents in them, so I have no idea what they are using in those refillable bottles, but it's certainly NOT what is labeled and that seems dishonest and concerning.
There was hardly anyone ever present at the front desk. I stood there for 10 solid minutes one morning, waiting for someone to give a crap enough to come to the desk. Multiple staff members walked by me, locked eyes with me then moved on without a word.
Breakfast - PITIFUL! They pitch a free hot breakfast with "endless possibilities". Each morning, we were met with total disappointment. This is all they had: 3 stale cereals in dispensers, yogurt/toppings, powdered eggs, old turkey bacon, mushy mini hashbrown rounds, old breads, and waffles. It was the saddest breakfast I've ever seen, but hey... you get what you pay for. It's definitely not what the website indicates.
Ashley
Ashley, gezinsreis van 3 nachten
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