As we expected to arrive past bed time, we called 2 hours before arrival to make sure the sofa bed had been made for our son, which was confirmed. Arrived in the room and it was not made and the sofa was broken. Had to relocate room, which took 30 mins, preventing us from going to bed. The room was an upgraded Junior Suite, but the toilet flushing kept running and the coffee machine was inoperable the next morning. Staff was very apologetic and polite, but it was all a disappointing occurrence, given the fairly high price.