Our reservation was for two rooms, 3 nights. Check-in and first night were normal. Left for tourist events. When we returned, 9:00 pm, neither room was made up. Went to bed. Shortly someone with a key attempted to enter our room. We were all startled; manager phoned immediately. Said we weren’t in the system; couldn’t find us by name so both rooms had been cancelled/erased. She had me spell our name THREE times, then told me to go to sleep, she’d take care of it. I immediately phoned our second room and cautioned them to flip the security bar. Around 2:00 am someone with a key attempted to enter their room.
In the morning, new manager knew nothing about it. We started over and she had to phone the night manager. Eventually, we got new keys for both rooms.
NOT a good experience.