Positives first. Every time we stay, the property inside and out is very, very clean. The waterpark is clean, there's ample room for many people and it's always operating at 100%. Very impressed always. Downfall is the rooms are outdated and it's definitely time for a remodel/upgrade of some sort. Front desk was a disaster. They charge your card immediately instead of at check out and this caused significant problems, as i wanted to pay for my family's entire stay. ( 6 adults, 3 children- 3 rooms) instead they charged my brother and dad as well. If we wanted to put it on my account they would have had to do refunds which can take up to 5bds. The front desk wasn't helpful nor did she seem like she wanted to be or cared. Not happy about that at all as this hotel stay was over $2,600.00 dollars. For that price I expect service and hotel quality to be nothing less than superior. We may have to put our hard earned money elsewhere next year. Sad to see it and sad to say it.