10/10 – Hervorragend
27. Juli 2025
Unfortunately, the check-in at this hotel was one of the worst I’ve experienced. Firstly, they do not accept American Express, which was inconvenient and not clearly stated in advance. The receptionist then struggled to process my alternative card, insisting it didn’t work. I politely asked her to try again and of course, the card worked perfectly the third time, confirming it was a user error on her part.
What made the situation worse was her lack of apology or acknowledgment of the mistake. Instead, her attitude was dismissive and unnecessarily rude. She did not appear to have the experience or professionalism required for a front-facing role, which set a poor tone for the stay.
Martin
Martin, Geschäftsreise (1 Nacht)
Von Hotels.com geprüfte Gästebewertung
