Brand new, staff were most welcoming and responded willingly to any of our needs and wishes. A special take-away breakfast was prepared for the 2 of us upon departure at 5 a.m.; cleaners did perfect job as well as restaurant team. Pace is somewhat slow, yet staff are new and hotel was still "in training" period. Location absolutely excellent for visiting, central spots of interest, best restaurants, museums and Salamanca area shopping. Markets nearby. Next door, atmospheric & quaint Chambery district was a pleasant surprise - inexpensive shops and restaurants, bars and an attractive green "plaza" surrounded by popular cafes and shops. We thanks the staff members for their kind and pleasant attitude.