We had a rather unpleasant stay at the hotel. Most significantly, when we arrived at the hotel, the reception desk informed us that the hotel was fully booked and that we needed to stay in less than comfortable hotel in the neighborhood of the Acca Patong. The next day, we were "allowed" to check into the Acca Patong. Second, our room wasn't cleaned the second day. Third, the personal at the reception desk barely speaks Englisch and it is very difficult to communicate with them. Fourth, the personal at the breakfast table is rather stingy. It was not possible to substitute an orange juice for a pineapple juice ("No, because this is a set, no substitutions"). This, however, did not stop them to do some substitutions by themselves. I would not stay at this hotel again and cannot recommend it. On the positive site, the junior suites were rather large and reasonable clean. Noise from the busy street downstairs was barely noticable.