We cannot praise this hotel enough. We stayed for 6 nights and truly enjoyed it.
1. We (2 adults,1 child) arrived from the airport. A staff member rushed outside to take all of our luggage. ALL of it, insisting we carry nothing. While we checked in, we were treated to mocktails, warm towels and our son to some chocolate and a toy car.
2. The room was immaculately made up and intelligently designed.
3. The reception staff was uniformly friendly, well trained and went out of their way to help us understand the city, plan our days, book restaurants, and overall feel good. Thank you Jan (high five!), Bea, Sergio, Alexandra, and everyone else (I wish we wrote down all the names).
4. The breakfast and especially Sandra, the breakfast manager, was supreme. Talk about expertly taking care of your customer, remembering exactly what we had and anticipating what we wanted.The breakfast experience by Sandra is reason alone to give this hotel 5 stars (frankly, 6). Sandra, thank you!
5. We found staff to be uniformly trained at incredibly high standards. The general manager, it seemed, was always present and checking with staff to keep things running smoothly. Great service is always a function of great managament!
In summary, this is an extraordinarly well run gem of a hotel, with staff that treat their guests with warmth, and an overall experience that to do with a fundamental understanding of what matters in hospitality: how the guest feels. THANK YOU