We booked a hotel room here for a guest and had a very poor experience to say the least. The hotel staff was very undertrained and extremely ignorant about everything. We booked the room online through a reputable third party website, and were told by the hotel that our booking didn't exist in their system. Everytime we had a question over the phone, even about something simple, we had to be placed on hold so the person could check with their supervisor. They ended up charging our guest for a night for which we had already paid. Our guest had to check out of the hotel a day early, but we had already paid for the following day, and they refused to issue a refund for a night on which our guest would not even be there anymore. All in all, it was a nightmare. Save yourself the headache and stay somewhere else. Also, Expedia was less than helpful when it comes to trying to get a refund as well. They kept claiming that they could not get through to the hotel by phone, even though whenever we called, we got through right away. In the end they said they could do nothing to issue us a refund because the hotel denied the refund request. Again, stay away from this place!