The room was okay, but the staff was completely indifferent. Most of the times a boy sat at the reception busy playing video games, who could neither speak English, nor interested to answer any questions. We were given a 4th floor room and no help was offered to help us haul the luggage up the stairs to the 4th floor (no stairs). When I protested, they reluctantly gave us a hand. Overall, the hotel lacked any hospitable behaviour from the staff, who were actually absent.