Km 45 Carretera Cancun, Tulum Kantenah, Maroma, Playa del Carmen, QROO, 77710
What's nearby
Playa Paraiso Golf Course - 6 min drive - 4.5 km
Cirque du Soleil Boutique at Vidanta Riviera Maya - 7 min drive - 4.6 km
Maroma Beach - 14 min drive - 9.4 km
Puerto Morelos Town Square - 15 min drive - 12.2 km
Puerto Morelos Beach - 17 min drive - 15.5 km
Getting around
Cancun Intl. Airport (CUN) - 31 min drive
Cozumel Intl. Airport (CZM) - 19.1 miles/30.7 km
Free airport shuttle
Free theme park shuttle
Restaurants
Cena Trattoria By el Faro - 9 min drive
Huama - 10 min drive
El Mar y Tierra - 7 min drive
Limon y Sal - 10 min drive
Don Miquel - 8 min drive
About this property
El Dorado Royale, Catamarán, Cenote & More Inclusive
El Dorado Royale, Catamarán, Cenote & More Inclusive offers a private beach and puts you near activities like windsurfing. 6 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and aromatherapy. Dining choices include 6 restaurants and the 2 beach bars are great places to grab a cold drink. 2 poolside bars and a free airport shuttle are other highlights, and apartments offer up nice touches like free minibar items and jetted tubs. Fellow travelers like the helpful staff and restaurant.
All inclusive
This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Food and beverages
Buffet and à la carte meals, snacks, and beverages included
Room service during certain hours
Meals and beverages at companion properties
Languages
English, Spanish
At a glance
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-out available
Early check-in subject to availability
Minimum check-in age: 18
Check-out time is 11:00 AM
Late check-out subject to availability
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum guest age is 18
Minimum check-in age is 18
Children
No cribs (infant beds)
Pets
Pets not allowed
Service animals welcome
Property amenities
Beach
Private beach
Pool/Spa
6 outdoor pools
Umbrellas
Sun loungers
Spa tub
Sauna
Steam room
Massages
Body wraps
Body scrubs
Aromatherapy
Manicures and pedicures
Deep-tissue massages
Ayurvedic treatments
Body treatments
Internet
Free WiFi, with speed of 25+ Mbps
Parking and transportation
Free secured, uncovered self parking on site
Free secured, uncovered valet parking on site
Free 24-hour roundtrip airport shuttle
Airport shuttle on request
Free theme park shuttle
Car not required
Dining
6 restaurants
2 beach bars, 2 poolside bars, 9 bars/lounges and 1 swim-up bar
Stocked minibar (free)
Room service available
Bedrooms
Bed sheets provided
Bathrooms
Separate bathtub and shower
Hydromassage showerhead
Jetted bathtub
Slippers
Towels provided
Soap
Hair dryer
Toilet paper
Shampoo
Bathrobes
Entertainment
30-inch Smart TV with cable service
Outdoor areas
Terrace
Garden
Outdoor furniture
Laundry
Laundry facilities
Work spaces
Laptop workspace
Desk chair
Comfort
Heating
Pets
Service animals only (pets not allowed)
Suitability/Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No elevators
Thin carpet in room
Tile flooring in public areas
Tile flooring in room
Designated smoking areas (fines apply)
Services and conveniences
Daily housekeeping
Local maps
Window screens
Electrical adapters/chargers
Phone
Blackout drapes/curtains
Mobile key entry
Restaurant dining guide
ATM/banking services
Banquet hall
Things to do
Free theme park shuttle
Windsurfing nearby
Horse riding nearby
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
General
476 rooms
Mediterranean architecture
Special features
Spa
Guests can indulge in a pampering treatment at the aparthotel's full-service spa. Services include deep-tissue massages, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is open daily.
Awards and affiliations
Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Fees & policies
Optional extras
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)
Policies
This property does not have elevators.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has not indicated whether there is a smoke detector on the property.
Also known as
Dorado Royale Spa Resort Karisma All Inclusive
El Dorado Royale Spa Resort Karisma All Inclusive
El Dorado Royale Spa Karisma Playa del Carmen
El Dorado Royale Spa Karisma
El Dorado Royale Spa Resort Karisma Playa del Carmen
El Dorado Royale Spa Karisma Gourmet All Inclusive
El Dorado Royale Gourmet All Inclusive Karisma Playa del Carmen
El Dorado Royale Gourmet All Inclusive Karisma
El Dorado Royale Gourmet All Inclusive Karisma Hotel
El Dorado Royale Gourmet All Inclusive Karisma Playa del Carmen
El Dorado Royale A Spa Resort by Karisma All Inclusive
El Dorado Royale A Spa Resort by Karisma
El Dorado Royale A Spa Resort by Karisma Gourmet Inclusive
El Dorado Royale A Spa Resort by Karisma Gourmet All Inclusive
Dorado Royale A Spa By Karisma
Hotel El Dorado Royale, Gourmet All Inclusive by Karisma
El Dorado Royale Gourmet All Inclusive Karisma
El Dorado Royale A Spa Resort by Karisma All Inclusive
El Dorado Royale A Spa Resort by Karisma
El Dorado Royale A Spa Resort by Karisma Gourmet Inclusive
El Dorado Royale A Spa Resort by Karisma Gourmet All Inclusive
Dorado Royale A Spa By Karisma
Hotel El Dorado Royale, Gourmet All Inclusive by Karisma
El Dorado Royale Gourmet All Inclusive by Karisma
El Dorado Royale A Spa Resort by Karisma All Inclusive
El Dorado Royale A Spa Resort by Karisma
El Dorado Royale A Spa Resort by Karisma Gourmet Inclusive
El Dorado Royale A Spa Resort by Karisma Gourmet All Inclusive
Dorado Royale A Spa By Karisma
Frequently asked questions
Is there a pool at El Dorado Royale, Catamarán, Cenote & More Inclusive?
Yes, there are 6 outdoor pools.
Are pets allowed at El Dorado Royale, Catamarán, Cenote & More Inclusive?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at El Dorado Royale, Catamarán, Cenote & More Inclusive?
Yes, there's free self and valet parking.
Is airport shuttle service offered by El Dorado Royale, Catamarán, Cenote & More Inclusive?
Yes, a free airport shuttle is available.
What are the check-in and check-out times at El Dorado Royale, Catamarán, Cenote & More Inclusive?
Check-in start time: 3:00 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Express check-out is available.
What is there to do at El Dorado Royale, Catamarán, Cenote & More Inclusive and nearby?
Have fun with nearby activities like horseback riding and windsurfing. Indulge in a treatment at the spa and enjoy a swim in one of the 6 outdoor swimming pools. El Dorado Royale, Catamarán, Cenote & More Inclusive also has 2 poolside bars and 2 beach bars, as well as a private beach and a garden.
Are there restaurants at or near El Dorado Royale, Catamarán, Cenote & More Inclusive?
Yes, there are 6 onsite restaurants.
Does El Dorado Royale, Catamarán, Cenote & More Inclusive have private spa tubs?
Yes, each apartment has a jetted bathtub.
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2/10
Cleanliness
8.6/10
Amenities
9.2/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Exceptional
Sep 4, 2024
ELIAS
ELIAS, 2-night trip
Verified Hotels.com guest review
8/10 Very Good
Aug 27, 2024
Absolutely gorgeous property. Loved all the pools and plenty of daytime activities. Would have enjoyed more restaurant options, though.
Kimberly
Kimberly, 4-night family trip
Verified Expedia guest review
10/10 Exceptional
Aug 26, 2024
Everything was good
JOSE
JOSE, 7-night romance trip
Verified Expedia guest review
10/10 Exceptional
Aug 24, 2024
This was our 5th time here. We absolutely love this resort. The food is fantastic, the drinks are fabulous. The staff is so friendly. Our favorite was Roberto, he served us breakfast and we saw him again while eating our pizza. Loved the fact that he remembered us from last year too. Such a happy and pleasant atmosphere, wherever we go. The entertainment at night was incredible ( the acrobatic show). We would go to the Martini bar after dinner and try a new martini every night. This resort does not disappoint. We have always enjoyed our time here. So peaceful and relaxing! We will definitely be returning again. We have tried several other resorts through the years and we find our way back to El Dorado. Zero complaints here! There’s just no comparing! They do a fantastic job to keep everyone safe and comfortable!!! See yall next year El Dorado Royale!!
Judith
Judith, 6-night romance trip
Verified Expedia guest review
10/10 Exceptional
Aug 24, 2024
Karina
Karina, 3-night trip
Verified Expedia guest review
10/10 Exceptional
Aug 24, 2024
Very ice properties, good food extremely quiet.
Corrin Marie
Corrin Marie, 7-night family trip
Verified Expedia guest review
10/10 Exceptional
Aug 24, 2024
Excellent experience
Lizzete
Lizzete, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
Aug 23, 2024
Best
Darsh
Darsh, 3-night trip
Verified Expedia guest review
6/10 Good
Aug 22, 2024
William
William, 7-night trip
Verified Expedia guest review
10/10 Exceptional
Aug 22, 2024
The staff were amazing, very friends hospitable. Great food options
Joseph
Joseph, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
Aug 21, 2024
I thoroughly enjoyed my time at El Dorado Royale The staff are welcoming, helpful and kind. The facilities are well kept, consistently maintained and of excellent quality.
The resort is big enough that nothing was too busy but small enough that you can walk around with no trouble, or there are shuttles to take you where you want to go, though their timing seems quite random.
Each restaurant offered something unique and you won't find yourself bored of the food. I stayed here for 8 nights and ate somewhere different every night.
The more inclusive package's beach trip and catamaran ride was incredible and the snorkeling alone made it good value. This also gave us access to another trip to a ranch which we didn't get around to doing.
There are activities to do around the resort daily. We did rifle shooting one day. In the evening there is entertainment on which was fun and there's a bar open until late every night.
Booking activities through the travel department was easy enough though not cheap. Be prepared to pay if you're interested in the days out but they are good trips. They will pick you up from the hotel for whatever you're doing and drop you off afterwards so it's quite stress free.
The only (minor)issue I had during my stay was a small pest problem where the Coatis would get at the plates left outside rooms after room service and make noise and leave a mess. One seemed to be living in a boxoutside our room but not much was done about it after I made the staff aware.
Ifan
Ifan, 2-night romance trip
Verified Expedia guest review
8/10 Very Good
Aug 19, 2024
Good for couples
denisa
denisa, 2-night trip with friends
Verified Expedia guest review
10/10 Exceptional
Aug 17, 2024
A total 5 star resort. I will be back
Salvador
Salvador, 4-night family trip
Verified Expedia guest review
6/10 Good
Aug 17, 2024
The entertainment was bad and boring. They need. New event coordinator ASAP.
Talita
Talita, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
Aug 16, 2024
Everything was excellent the only thing I did not like is that you need little cars to move around the resort since it’s so big and they take 20 mins to pick you up. The food was delicious and the free activities were very fun. Recommend this resort 10/10.
Emmily
Emmily, 5-night trip
Verified Orbitz guest review
10/10 Exceptional
Aug 13, 2024
We had a great stay! Everything was beautiful and very clean. The staff were amazing! Our only wish was that each restaurant was open everyday. Especially the main pool restaurant for lunch.
Ashley
Ashley, 5-night romance trip
Verified Expedia guest review
10/10 Exceptional
Aug 13, 2024
The service was spectacular. Everyone is attentive and go above and beyond for your comfort. The food was delicious!
Aimar Alejandra Rodriguez
Aimar Alejandra Rodriguez, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
Aug 7, 2024
It is such a beautiful place! We enjoyed our stay very much. Please don’t leave dishes outside of your room for the coatimundis. They will break dishes and make a lot of noise. Super fun to watch though. Call or stop by the front desk if you need a ride scheduled for dinner or other plans. We will definitely come back!
Randy Joe
Randy Joe, 5-night family trip
Verified Expedia guest review
10/10 Exceptional
Aug 7, 2024
Robert
Robert, 7-night trip
Verified Expedia guest review
10/10 Exceptional
Aug 6, 2024
Property was beautiful! Well maintained, if the staff had better check in and out procedures it would have been perfect
Baylea Ann
Baylea Ann, 5-night romance trip
Verified Expedia guest review
8/10 Very Good
Aug 6, 2024
We had a great time. The food was excellent and the staff was very kind. Very fun and entertaining atmosphere. We only had one issue in which our fire alarm was chirping every minute for 3 days and nights. We tried contacting the front desk, personal concierge, and other staff several times and never got the issue resolved or even looked into. Besides that, it was a beautiful vacation
Morgan
Morgan, 7-night romance trip
Verified Expedia guest review
10/10 Exceptional
Aug 5, 2024
Great stay, friendly staff, clean room, not crowded. Easy to reserve dining option
Veronica
Veronica, 3-night romance trip
Verified Expedia guest review
10/10 Exceptional
Aug 4, 2024
Una increíble experiencia
David
David, 3-night trip
Verified Expedia guest review
2/10 Poor
Aug 3, 2024
Barely any vegetarian options. There are supposed to be shuttles every 20 minutes but they sometimes don't come for over 40 minutes. Shuttle drivers see you walking and avoid you when you try to flag them down. Room service doesn't have half the things available at all times upon calling, and delivery is always said to be 45 mins but took longer than 90 mins each time. I stayed for 5 nights total and I wish I didn't waste my money there. Never again. Worst customer service overall from the reception, to the shuttle drivers, to the room service/housekeeping phone operators, including bartenders and restaurant waiters. I cannot say a single nice thing about this resort from a 5 day stay. Room was dirty, not cleaned well the next day. Concierge made incorrect reservations multiple times during the stay and the restaurant was not accommodating at all. Lomas travel promises shuttle service back and forth from the airport but they are very difficult to work with. I had to pay for my own taxi even though they overbooked the shuttle. Worst experience ever. Makes me not want to travel to Mexico again due to this terrible experience.