8/10 – Sehr gut
21. März 2025
Family trip
Registration was not the best experience. The front desk woman was on a personal call when I arrived and was not happy she had to help me. The whole registration process was rushed and she kept telling me not to worry about that and to initial and sign. Afterwards I parked and returned with my family and dogs. As I entered she asked me if my dogs were planning to sleep in the room, I said of course! She next stated I would have to pay as she didn’t charge me. Again she rushed through the process to get back on her personal call and failed to ask if I had any pets. I told her to charge me as I was not denying to pay the fee, in fact I thought it was already included as this is a dog friendly hotel. After that issue was sorted out the sofa bed in the room only had a sheet and no blanket. I returned to the front desk to ask for a blanket, the same lady said she would tell someone to bring a blanket to the room. After an hour of waiting for the blanket I called the front desk and the man who answered said he would bring me one. He personally walked over to our room and handed us a blanket. After 5 hours of driving in traffic and arriving at night our family and dogs were tired. We just wanted to rest. I am very appreciative of the male staff that brought over the blanket as soon as he hung up the call. Other than that our stay was good, nice location and close proximity to tourists attractions.
Verifizierter Reisender
Familienurlaub (2 Nächte)
Von Hotels.com geprüfte Gästebewertung
