2/10 – Matig
14 jul 2025
Subject: Disappointing Stay – Multiple Issues During My Visit
I recently stayed at your property and unfortunately had several issues that made the experience far below expectations:
1. Undisclosed Parking Fee: I was not informed by the front desk that there would be a $25/day parking fee. This lack of transparency was disappointing and felt deceptive.
2. Parking Garage Access Problems: The parking tickets consistently failed to work when trying to exit the garage. I had to rely on valet staff each time just to leave the premises. This was both inconvenient and frustrating.
3. Water Temperature Issue in Room: There was no access to cold water from either the shower or the bathroom faucet. The water was always extremely hot — making it impossible to take a refreshing shower or even drink from the tap. This is a serious issue and one that significantly impacted my comfort during the stay.
Overall, these problems were unacceptable for the price and reputation of your hotel. I hope steps are taken to address these concerns so future guests don’t experience the same
Bradley
Bradley, reis van 3 nachten
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