2/10 – Matig
16 apr 2025
Unbearably Hot Room, Poor Compensation, and Frustr
I rarely leave negative reviews, but my recent stay at this property was genuinely one of the most uncomfortable hotel experiences I’ve ever had. The air conditioning in the building was not functioning, and the temperature in the room was consistently over 80°F, making it almost unbearable to stay in—let alone sleep in.
What makes this worse is that it appeared the hotel knew about the HVAC issue prior to my check-in and no proactive measures were taken to mitigate the issue (like providing a portable AC) until I reached out and complained. Even then, the fan on the ceiling was noisy and ineffective.
I tried to address the situation calmly and respectfully with the staff, requesting a partial refund due to the extreme discomfort. I was repeatedly met with vague promises, delayed responses, and a back-and-forth that dragged out over multiple days. In the end, I was issued a partial refund that still didn’t come close to reflecting the severity of the situation or the disruption to my stay.
To make matters worse, when I asked for a late checkout after everything, I was told it would come with an additional fee. The lack of flexibility and empathy was incredibly disappointing.
If you're booking here, be warned: if anything goes wrong, don’t expect timely communication, fair compensation, or even basic comfort. I understand that technical issues happen, but the way this situation was handled from start to finish left a lot to be desired.
Jenifer
Jenifer, reis van 2 nachten
Geverifieerde gastenbeoordeling van Hotels.com
