2/10 – Matig
15 apr 2025
Worst of all my reservations
How to begin..... Day of checking I arrived to the property Red Roof Inn Dahlgren - Naval Base on King George VA and I was told that my reservation was canceled by Hotel.COM. ... I called customer service and the representative that was on the phone stated that my reservation was still active on their system. She called the hotel and they told her that it was canceled at the property because my card was declined. I was told that the manager Yagnesh Mehta ran my credit card and it came declined and that is why my reservation was canceled. So I really became upset because there are 2 versions. The front desk person mentioned that Hotel.com canceled and then when he received the call I was told the manager cancel the reservation. The hotel was packed there was a drag race event and Im pretty sure they sold my room to another guest. I wouldnt recommend this hotel to nobody. I spoke with customer care supervisor Marlon and he took care of me and my family. I do recommend hotel.com for any reservation but not the property.
Juan
Juan, reis van 4 nachten
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