We booked what the hotel had been calling a double room, that is, until we arrived, after which they started to refer to it as a tiny room. The reason being; the double room was absolutely tiny and not at all like the pictures on their advertising. However, this was not the main reason why we didn’t stay: the hotel knew ahead of time that the air-conditioning was not working but did not bother to inform us. The temperature in Madrid on our arrival was in the 30s and being in a tiny room without air-conditioning was impossible. Fortunately, Expedia were able to sort us out with an alternative, although the hotel were unable to help, especially as there is no reception desk at the property. Not a good experience.