We had a late arrival and the staff was accommodating. The hotel was run down. The common areas were clean and the breakfast area was clean and well organized
The staff was friendly and accommodating. The hotel in general looks like it has had a lot of use and needs to be refreshed and re modled. The carpets are worn out. The furniture was worn etc. The management / owners need to clean put some resources into this property. It is not reflect their brand. Nothing against the staff, they were great.
the pool was not open even though there in the south and its warm. and it's not facing mountains. It is right off the exit so easy on and off. my bed had blood on the blankets so they don't change those and the room had plastic caps and left behind dirt. I would not recommend this hotel to anyone.
The front desk didnât even ask me my name or check my ID, nor did he say hi to me upon check in. The walk-in pavilion covered atrium smelled like urine, our room was filthy, but we were tired after traveling all night and just wanted to sleep. For $160 and about 5 hours of occupancy, a little more friendliness from the man at the front desk wouldâve went real far. Trying to pull out of the lot, an employees car was parked right behind my car with a dog inside, making it extremely difficult to get out. The housekeeping beat on our doors a minimum of 10 times from 9-9:15 and asked us to speak into their phone because they couldnât speak English. (Not a problem but how many times did we need to say the same thing?)
We had stink bugs all over the window in our room, hair on the fresh sheets and in the shower. Breakfast was out of everything. At least 5 people at the front desk, only one girl that spoke English and that had to check people out and take care of the breakfast food and area. Very disappointing.
The place was so clean, comfortable, amenities like 24 hr tea and coffee. The staff are very accommodating and welcoming too. I would love to be back there.
Desk clerk very friendly. The hotel is pretty outdated. Sheets on the bed were very dingy. No longer white, compared to comforter. Towels rather worn out. Ceiling panels in extremely small, slow elevator were duct taped together. This hotel truly does not meet the standards of other Hampton Inns.