One star for it being up to standard in cleanliness.
Minus 4 stars for the staffs lack of caring. Upon arrival the entry way, driveway and parking lot were not plowed, resulting in a serious slip and fall at the front entrance. Front desk staff watched it happen but didn’t care at all about their guests safety. Don’t offer an apology, didn’t check on the guests well being, simply took their money and gave them their room key.
The next day, staff member Alex had the same attitude towards the guest when it was brought to Alex’s attention that an item was forgotten in the room. Alex hung up on us, told us he would call us back on three different occasions but never returned a single phone call. It took two days before we found someone competent enough to look into the lost item matter.
The item was located and needs to be shipped to us. We have paid for and provided the hotel with shipping details/label/info/etc. but the item has yet to be shipped, prompting another follow up from us.
Absolutely horrendous customer service and useless staff.