Worst check-in process EVER.
Right after we parked our car in the lot around 10PM, all of the exterior lights went out. Like a horror movie scene where the ax-murder cuts the power right before he kills you.
I headed towards the bright lights of front desk office. Little side check-in window was completely USELESS as it's still pitch dark outside and I can't see any of the paperwork or the receptionist thru the plexiglass over the blowing wind. Eventually he let us inside and we got our keys.
At this point, all the lights were STILL out, so we unloaded the car in the dark. (Most rooms were asleep, so it was almost completely dark.) Did not feel safe to go up the shaky stairs IN THE DARK to our 2nd floor room…
…And the keys didn’t work. I went back down for new keys, got new keys, went back up, and nope, new keys didn’t work either. Repeat this process 5 times (I lost count). Receptionist was increasingly overwhelmed between me, new people checking in, and calling about the power.
Mind you, each time I returned from front desk, I kept hitting my toes on concrete stairs because it’s COMPLETELY DARK and I’m in flipflops.
My husband was worried our items might roll/fall off the 2nd floor walk-way and onto the property next door, so he just stood there for an hour, in the dark, holding all of our belongings in the cold.
FINALLY receptionist went upstairs to let us into the room. It’s 1.5 hours later AND we STILL didn’t have working keys!!! Gave up and went to bed, no keys.