The service at the hotel is awful. Starting with incredibly unfriendly concierges and staff. Opted for two premium rooms, only one was given, the other one small and noisy, the tram passes by next to the room.Cleaning of the room wasn’t done, had to call twice till they came, they forgot to dust, put clean glasses and toilet paper. Had to call again. Opening hours of the Sofia Bar and restaurant not acceptable, announced otherwise on the website. Breakfast poor for a 5- star hotel.