Our check in was not pleasant. We waited in the lobby for about 20 minutes to be assisted and it was around 10 pm late night and we were exhausted from our trip, nobody was there. After a person showed up, no apology, no smile. The hotel room is great, comfortable , swimming pool is enjoyable, breakfast is so so, nothing special. Hotel is located far from the Phuket City, nothing nearby. The hotel management should train their staff better to be more polite to their guests.