when purchasing the arrangement, it was indicated that it was a room with a balcony, city/park view - when we arrived we got rooms without a balcony.
The tv can barely be turned on, and when we manage (by moving the batteries) only one tv channel is available.
The sheets on the beds were not clean, there was a black stain on the pillow and the pillowcases had the smell of being used and not washed.
The faucet on the bathroom sink is covered in scale... No soap. The soap holder in the shower cubicle is broken and empty.
When opened, the valve on the bidet sprays water and pours water so that the bathroom becomes wet in a few seconds. The ventilation in the bathroom is not working, and the vent is closed. In the shower cabin, mold had accumulated on the tile joints, as if it had not been cleaned and aired for years. I reported everything to Mrs. Naila at the reception and nothing. They didn't bring clean sheets. They didn't change the valve on the bidet. They didn't clean the tap. They didn't bring soap. We didn't have a choice of TV channels. The receptionist didn't want to say hello for the next 5 days because of the complains and asking for clean bed linen... We bought soap, put the clean towels we brought on the pilows. The food in the hotel is modest, the choice too modest - there were days when they didn't put a single meat meal in the four basic dishes for the main course, but only pasta/rice or bulgur and vegetables.