This hotel is rated 4 star and yes it may have to look and cleanliness of a 4 star hotel but it is at best a 2 star on service and guest relations, very clean almost clinical! Bad lighting, zero mood lighting at dinner, felt like eating in a shopping mall! Staff not attentive enough! We stayed in guest houses that were 2 star that gave better customer service, breakfast was awful, very limited and soggy bacon and fried eggs full of grease, 2 choices of cereal! 1 tiny jug of milk for a room full of people, I kept having to ask for it to be refilled! Took forever when u asked for anything. Bus tours stop here for breakfast making it very busy and regular customers forgotten about! I wouldn't recommend this hotel, staff inattentive and lacking in real customer service, soulless compared to the other lovely place we have stayed on our trip.