4/10 – Ziemlich gut
11. Juli 2025
Horrible! Unknown fees
The day before the trip I was called asking what time I would be checking in. I explained most likely around three, which is when the check-in time is. unfortunately we got stuck in traffic and we’re late checking in. at 4:01 I received a call asking when I was coming because I was late. I explained about the morning traffic and that we would be just going straight to the beach and get there probably around 930 to 10 after fireworks Again due to the holiday. We were stuck in traffic and at 10:21. I received a call asking why I was not at the facility and when I would I be there I told them I was five minutes away. when I got there They told me they couldn’t check me in because my maiden name was on my debit card thank goodness I still had my maiden license. We started the check-in process and then I was told there would be a $50 cash deposit in in order to get the keys to the room which was not stated anywhere on the website or on the three calls that they left me so I had to get my stuff and go to a bank at 11 o’clock at night with my kids&take money out& then we finally got into a room by 11:30. The beds were hard. There was holes in the walls. The AC worked, but it didn’t cool the room down we were told no pets, but there was a dog in the lobby &posted everywhere around the hotel is signes, stating that there will be no exceptions for refunds, which should’ve been the first red flag. This was probably the worst hotel stay I’ve ever had and I’ve stayed in a lot of Hotels.
Alexandra
Alexandra, Familienurlaub (1 Nacht)
Von Hotels.com geprüfte Gästebewertung