We arrived with no hot water and reported it immediately. They fixed the problem right away and resolved the problem that night.
We requested a microwave and provided it right away. Pillows are great and mattress felt good.
Staff is friendly and excellent service. Plan to stay again to this Hotel in the future.
They should inform their costumers that you will be charged for missing room keys. 300 pesos per card key. Not enough dining options, no convenience store to buy stuff.
An excellent hotel and location is like no other, breathtaking ocean view. The room we were in is very clean, spacious and amenities complete. Also, the staff are very courteous and helpful. I will be here again within the next 30 days.
It was less exciting than the first time we were ththerere in 2020. I booked a massage therapy and got confirmed but then when I showed up for the appointment, nobody was there.
Hardly a 5 * hotel It may of been once upon a time but now more like 3/4 *
The property is in urgent need of a renovation
Pools had tiles broken and missing
The beach was not maintained to any extent
Overall the property is not inviting
Almost all paintwork is rusting or very faded
The casino isnât on site itâs a transfer bus ride away
Must say the restaurants were nice. Great food and great staff
The staff at the restaurant look so tired, The service was so slow, the drinks we order took 35 mins, we have to follow it up. They served the food one oder after the other!
My sisterâs food was missed! We were half way eating our food when we called their attention, thatâs when weâve learned it wasnât included.
Nice venue, good views of sunset, the property is run down and falling apart, elevator did not work. The food is more like cafeteria food not classy or even decent. The pools were big but tile falling apart my son cut his feet so not safe at all. The aircon was good, coffee and bakery was good (Deli Shop). The staff was all nice and pleasant. Will not be going back due to poor property conditions!!
wrong timing for our stay, no wifi and tv signal for the 1st day, they fixed it the nxt day. on the day of the checkout power went out and the villa we stayed in has a very noisy generator. we were given 4 small bottles of water. we needed 2 xtra on our last day and they made us pay
Views are amazing! . However, the rooms are outdated, our washroom is flooded as well and the employees are so incompetent. We asked for Room service for our breakfast and we waited for 1 hour because they forgot about usđ