There is no real room service, and I am gine with that, but other prospective guests should know. You leave a checklist outside your room in the morning, with any items to be replaced, and by the afternoon the new items will arrive. Two things bithered me: the bed was soft and plush, but I felt the mattress was tilting me off to the side, and rwo room safe needed new batteries because it did not work. Other, than these things, the place is excellent, clean and supplied with all the essential items..