We (a family with 2 young kids) arrived at the airport at 23:30h and there was no shuttle, we called no one picked up the phone, so we had to take an Uber.
Upon arrival they said they rebooked us to a nearby hotel, so we had to walk there. When we got in the room, it only had a double bed and not 2 doubles as we booked for the four of us. So we had to walk back to the Fairfield. And then they did have a room for us. After long flights, traveling with 2 young kids, finally getting our room at 01:00h. No apologies, no compensation, nothing. I will never book here again.