The staff were very friendly and helpful. However, our bedroom on the 3rd floor was exceedingly hot due to the warm weather - there is no air conditioning, just a fan in each bedroom. Also, the television had 30 channels - ALL in German, not one single English language news channel. Whereas on the lower ground floor there were 3 English language channels available. We found this strange! It was also a lot cooler down there! The mattresses on the beds were firm to hard - there was no mention on checking in that there were "toppers" available if required - so it was only the 2nd day that we were given one when we mentioned the problem in sleeping on such a hard mattress, and then we had a much more comfortable night's sleep. Our room felt small, especially for the price we paid for the first 2 nights. The breakfast was excellent. The staff will make tea for you in the foyer, as there are no tea/coffee-making facilities in the rooms - but there is a charge!