2/10 – Matig
6 mei 2025
Can't get in!!!
I stayed here with my son and mother in a king suite. I have never had a worse stay. Our key cards did not work the whole time we were there. Every time we needed to be let in the hotel person had to come let us in and even than they fought with our door, and she treated us like it was a burden, but they never offered us another room. On top of that the pool was closed, come to find out it was closed for about 10 years. I paid room stay that included a pool. Me and my son brought our suits and prepared to swim, so we were disappointed. Our toilet ran constantly and leaked water. We couldn't flush the toilet unless we took the tank top off and shut the rubber valve. The room smelled awful, like cigarette smoke or something coming thru the vents and the customer service was rude. They completely ignored me when i made a comment about the toilet.This was the worse stay i ever had.
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