4/10 Fair
Nov 25, 2024
Not too cool. They lack communication skills and some staff are extremely rude because they don’t understand English and/or they are wearing a mask over their mouth. I had two separate reservations and they were most unhelpful when my credit card was stolen. They would not allow me to stay in the room an extra night so I had to hang out in the 24 hour cafe until 6 am until the banks in NY we’re open to rectify the credit card fraud. So overall not very accommodating. Also the food in the restaurants was subpar and I got violently ill in “The Taste of Asia”. They loaded mayonnaise on the prawns with honey walnuts and strawberries. I did try to speak to the manager but he spoke Chinese and could not pronounce walnuts and strawberries. He showed me what he was try to say on his phone. He pulled up Chinese text and I repeated I do not speak Chinese and you showing me your yis not helping since I don’t read Chinese either. Later on I had liquid diarrhea 3 x throughout the night. My stomach hurt till the next day. I did not report it yet because the front desk person (Matt) did not know the Food and Beverage Administration’s name so I figured I would wait and discuss that issue with the Front Desk manager upon checkout. Overall many of the staff were nice, respectful and helpful but certain key individuals were not able to communicate and assist me. Also, I am handicapped but they did not seem to care. It would take too long to elaborate. Perhaps I will try another Boyd property.
Connie
Connie, 3-night business trip
Verified Hotels.com guest review
