We were impressed from the time we drove onto the property and saw how well the grounds were kept. Once we entered the hotel, the young man at the front desk was extremely nice and friendly. He got us checked in and on our way up to our room quickly. When we entered the room, we were again very impressed with the size and cleanliness of the room. We had a problem with the TV the next day, called the front desk and they informed us of a reset that was done, then advised me of what I could do. I did it, the TV came back online with no problem. This hotel stay was a completely satisfying experience for us. If we ever have the need to return to Columbus, we'll definitely stay here again without question.