I stayed at RIU Plaza New York Times Square with my family and there were many things the hotel did very well.
The room was very clean and the breakfast was excellent. The breakfast staff were polite and did a great job. I also loved how the beds were tied together. For a dad, mom, a 12 year old, and a 7 year old, that setup worked far better than two separate beds. The under bed storage was genius and the USB charging ports everywhere were a huge improvement over the place we stayed in upstate New York.
Now the problems.
I hate the silhouette bathroom door. I am traveling with kids and do not want bathroom outlines visible through the door. A solid sliding door would be much better.
The fire alarm blinked bright green all night. If there is one reason not to stay here, it is that light. I called the desk and maintenance came to room 4702. The worker had a Russian accent which should help identify him for management. He looked at the alarm and said the green light blinks so you know it is working and rudely said,”Wear sleep mask.” That interaction along with the terrible sleep removed 3 stars.
The other issue was noise all night. Bump, tap, bonk sounds nonstop for two nights. My guess is the elevators running all night in Times Square. Also, hallway doors slam loudly and the toilet splashes water when it flushes.
Great breakfast and cleanliness, but the blinking alarm and noise really need attention.