The staff was very friendly and helpful. When we checked into our room we realized that there was no air conditioner. It is the summer in New Zealand so we had to open the three available windows that we had. This hotel is in the center of the city so we heard lots of noises from the streets all night. The garbage being collected, the crosswalk beeps, traffic, people talking, and etc. In addition to this, there was a washer and dryer in the restroom (one reason we had choosen this hotel). We washed a load of clothes, put that load in the dryer provided and started the second load washing, only to find out that the dryer door would not stay closed. We had to bring a chair from the room into the bathroom and propped the iron board against the dryer in order to keep the dryer door closed without having to stand there and hold it closed. The dryer was so loud that it could be heard all the way down the hallway.