6/10 – Goed
29 november 2024
Poor standards
The room was not ready at 3.00pm. I had to wait until 4.15pm and my room was along walk from reception. I was in a first floor room and there are no lifts.
I went to the toilet and shut the door behind me, as always. When I returned to go one more time the door refused to open. It had locked itself. An engineer was summonsed. He fixed after about 20-minutes, but then he shut the door and it locked again. So, another 20-minutes wait for him to fix it again. Had this happened when I was inside without my mobile and with no hotel phone in the bathroom I would have been locked in all night.
At circa 8.40am somebody entered my room with a master key without having been invited or been given permission to do so. Seriously? How is this possible? Do you not know which rooms are occupied? What if I had been naked? I would have been demanding a full refund after the locked toilet issue too.
I am being invited to join Hyatt's membership, but if this is what Hyatt standards are I will give it a miss and stick with Hilton.
Iain
Iain, zakenreis van 1 nacht
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