The staff is very nice and friendly!They are 24 hours at the desk.Anything you are ask for is done immediately.We wanted 1 day more at the same hotel,and we got the other room,beautiful.First one had jacuzzi,and it was reserved.We like and recommend this hotel!It is very comfortable and well connected with the rest of the city!Walking distance to Kalemegdan,The best food Skadarlija and best shopping Knez Mihailova.