4/10 Correct
10 août 2023
My worst experience
Luxury City Rooms has only "luxury" in the name.This is a small shared appartment with private room and shared bathroom, kitchen, living room... and everything is pretty basic. My room was not that clean with dust.
I have tried over 300 accomodations in the world since I am traveling a lot and this is by far my worst experience ever.
After a long day I was expecting a quick check-in to rest and everything seemed to be well explained on the email (self check-in). However once front of the door the keys was not into the locker. I called the number and the guy instead of finding a solution asked me first to put the money of the cleaning fee inside the box. Then he did not trust me when I say that no keys was inside and I was forced to make a video call to show him. Then he told me to open another key box with a code that didn't work and took me as an idiot who were not able to put the right code (talking to me on a very condescending and arrogant way). After another try on another keybox I had finally the keys. He insisted a lot about putting the money for the cleaning fee instead of trying to solve the matter.
Then, I was expecting that everything was solved but when I was front off the bedroom door, the key did not work. Once again, the man made me feel I was stupid and was so impolite and asked one more time if I haveput the money for the cleaning fee. Then another man came and solved the matter and ofc asked for the cleaning fee too... (total process took more than 1hour)
Jessy
Jessy, séjour de 1 nuit
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