2/10
Hi Gail,
Lindy and I were sick after staying at your Riverside Hotel and Spa on 5/18/25. We let Hailey, the receptionist, know that we were sick after using the mineral springs at the hotel and we also smelled a gas smell downstairs. We checked out on May 19th and let the receptionist know to also cancel the reservation for the 20th. We also witnessed others checking out, and others were getting sick as well. This is a public safety and health hazard that needs to be fixed so that others do not get sick. We should have never been charged for the night of the 20th as it was cancelled when we checked out on the 19th from being sick at your hotel. We also should have never been charged for the 19th. We also spent an additional money at the local grocery store for pain pills, OTC medications, and supplies to treat our sicknesses from staying at your hotel. We should also be reimbursed for our time, travel expenses, medical expenses, and distress from staying at your hotel. This is unacceptable, immoral, and very corrupt that you have not been willing to work with us or even speak to us.
This was supposed to be an enjoyable relaxing weekend getaway as part of our 20 year anniversary and celebration, but turned in to a disaster at your hotel.
Travis
Reis van 2 nachten
