2/10
I recently stayed at Poolman in Aerocity, and my experience was incredibly disappointing. Upon check-in, I discovered that the hotel had given away my reserved room to someone else, likely because they can sell it against a higher price. This kind of behavior is completely unprofessional and unacceptable.
As a guest, I expect my reservation to be honored, especially when it was confirmed well in advance. The staff showed no genuine concern or effort to resolve the situation, leaving me feeling disregarded and frustrated.
This incident reflects poorly on the hotel’s management and integrity. I would strongly advise against staying here if you value reliable and respectful service. Avoid this place at all costs.
Geverifieerde reiziger
Zakenreis van 2 nachten