4/10 – Redelijk
19 mei 2025
Disappointing. Noisy. Poor communication.
We stayed for 3 nights and on the 2nd night we were woken up by a loud noise that lasted for 3 hours. We complained to the man at reception and he said he would sort. Much to our disappointment, the same thing happened the following night but started in the evening and throughout the night. Despite ringing 2 telephone numbers listed on the door of the now closed reception we had no luck. We managed to record the noise and shared this with the same receptionist the following day who had forgotten to sort the generator that was positioned directly outside our bedroom window. He apologised and said he would refund 1 nights stay. Despite me sending to emails (via hotels.com) to remind them, we have had no reply at all. A lack of sleep for the 2 nights totally affected our stay and we are very disappointed with the lack of responsibility, especially when they promised to compensate us. For this reason, I would not recommend.
Geverifieerde reiziger
Reis van 3 nachten
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