2/10 – Mangelhaft
11. November 2024
Beware - the place might look clean at first glance but it isn’t, there was a cockroach the size of a finger in the bathroom. Also, on its website and own welcome booklet, it says reception closes at 9pm but it actually closes at 8pm. I called ahead at 6pm to inform them I’ll be checking in at 8:30pm, but they said “oh we close at 8pm”. Bad service and poor quality. Would never stay again.
The owner Jay was defensive and said “we close at 8pm on Sundays”, even after I showed them their own welcome book said 9pm. He was also nonchalant about the cockroach, saying there were none in other rooms. No thought of customer experience - I specifically booked this place due to their 9pm check in, especially as a solo female traveller. Instead I had to find my own way and the overall experience was horrible. Jay did not find any way to resolve this. Also, I got a random knock on the door at 11pm - some random guy asking for a lighter. Would avoid this place at all costs.
Cindy
Cindy, Aufenthalt von 1 Nacht
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