Clean bathroom lovely bathroom products, look of room nicely decorated but carpet so dirty and mattress needed to be replaced as the side had come away from this stitching or it felt like that !! and the under pillow case were clean but looked dirty as they were very very worn. I think if they changed these few bad points they would definitely get five star.
Renovation was going on just outside our window, which we did not get any prewarning on. Each morning the workers woke us up at 7.30 with drilling in our wall and loud talking standing just outside our window.
Another mishap was the last night when after flushing our toilet brown sewage water with debris entered our bathtub and stayed for a long time. We had to clean it up ourselves to be able to take a shower.
When complaining in the reception we were told that we would get a 20 % refund. However, this never happened and my e-mail reminding them about this never received any reply.
ok Hotel for London - you pay for the location, not for the hotel or the room. Overall mediocre service. Nice modern bathroom, dusty room...noisy due to construction, only one elevator working...