Most staff were friendly and as responsive as they could be. Check- in for 2 of our 4 rooms was delayed 2 hours. Our room was clean and comfortable but construction was not great. Our bathroom door ended up being removed and not repaired for the 3 days there and the bedroom door would not close fully (common we were told). Most service providers were apologetic and kind - with one exception where we were not treated well. The breakfast meals were good and staff were generally very pleasant - but the maintenance response was sub-standard. The hotel ended up compensating us 100% for our room which was appreciated.
Beautiful hotel and loved the room. Breakfast was very busy but they kept things full and busted their butts. I would definitely stay here again. I wish they could give a discount on parking but that is my only complaint.
This was our second trip to Indianapolis for a Fever game but the first time at the Hyatt House. Going forward, we won't stay anywhere else. Perfect location, literally cross the street to get to the Fieldhouse. So many options to grab a bite to eat or a drink. Room was huge, modern and the shower was amazing. Valet service was also top notch.