I have stayed here before so I kind of knew what to expect. It was great last time I stayed here but this time my complaints are related to the new parking fee. I wouldnât mind the parking fee if there was a space to actually park! It took about 10 minutes to find a parking space at night. Then I had a loud room next door. The shower was like warm. Lastly, I had my alarm clock in the room going off at 5 am when I never set it! Very disappointing to say the least. Internet was great!
For such a nice hotel it's really puzzling that they cannot put a bar fridge in the rooms. It makes any stay over 2 nights not an option, especially for sport trips. It's on me for not seeing that before I booked but I won't book it again. The hotel is also a little dated and needs updating. Very evident in common areas like the elevators showing lots of wear. The the typical Westin expectation.
The rooms are in need of updating. There was hair on our towels when we checked in. I am a bonvoy member but was charged $14.95 for internet. I would not stay here again.
The Westin is one of my favorite places to stay in San Antonio. The hotel is very nice and the rooms are very comfortable. The staff are always excellent. The part that didn't make our trip that great was the parking. They have installed cameras with automated billing with the use of cameras. You have to download the parking companies app which was not so easy. If you are able to download it not very user friendly. We were being charged a flat rate of $11 dollars. But then we were charged every time we extited the property. We were charged when we exted one side of the property to find a better spot on the other side of the hotel. Westin needs to do away with the parking company and charge a flat rate withe stay.
I took my husband and 2 kids here for the 4th of July weekend and I loved the Hotel. It is very pretty, and the beds and pillows are so comfortable I slept like a baby. Their pool is nice, but not only do they have an outdoor pool but an indoor pool as well which I loved. They also had a Starbucks inside. I will be going back for another stay.
I treated myself to a stay for my birthday!! The hotel is in a great area, was very clean and the staff was extremely helpful and friendly. The hot tub and sauna were amazing!! I definitely recommend and will be staying again.
Front desk was very helpful and friendly. However, the room itself was okay. The carpet definitely needs to be replaced. Cleaning service needs a little push. Upon arrival, someoneâs hair clip was found left on the floor in our room and while doing a last sweep for personal items before leaving, I found someoneâs glasses.
The hotel staff and amenities were amazing! We loved every minute of our stay that we booked an additional day. Our favorite was the hot tub and vibe in the pool area. We will definitely stay at this hotel again in the near future.