The room description said there was a microwave and a fridge in it. Obviously, this meant I had use of the microwave and fridge in the kitchen, which i assume was ip a further flight of steep stairs. Noone actually showed me or told me where the kitchen was. I'm an adult, I could've asked, but I chose to manage without, because of the extra stairs involved. My room had a towel heater and a radiator, both of which were cold when I arrived. I tried to turn the radiator dial up, to no avail, but on request I did get an electric heater to use for my stay. If I'm honest, this was no more or less than I expected, even though the pictures and description on Hotels.com were misleading. I've stayed in enough of their properties to know what to expect. A tip to the cleaners: dust on top of things (TV, bathroom cabinet, wire trunking, etc)