Staff were friendly enough. When I called to say the room's toilet was clogged and wouldn't flush, he was quick to assign another room. Both rooms were dirty, though the 2nd was a little cleaner. The bedding had not been changed (pillow cases had long hairs on them) and floors hadn't been mopped. By 10pm, I started seeing the roaches come out. I had a restless night worrying about bugs. Definitely not an 8+ level stay!
I understand the price goes along with what you get and I canât say the room was awful. The bed was ok, not awful but not very comfortable. It was a king size for my husband and me and only had 3 very small pillows. We went down to ask for more - because we couldnât find a phone in the room - and the guy seemed confused with the request and asked if we had 3 but said heâd go try to find more, he did get us 2 more. We found the phone shoved in a nightstand drawer, not plugged in, donât know if it worked. The old air conditioner was very loud, hard to sleep with it running but it was too hot to not have it on. Itâs also the type that makes your room and clothes damp after enough time running. I saw a picture of the rooms online and it showed having a hair dryer so I didnât pack mine. It didnât have one. I wish they had coffee in the rooms but again, you get what you paid for. My husband went down to the lobby for coffee around 9am and it was lukewarm and no sugar or creamer out.