4/10 – Redelijk
18 mei 2025
The Low Point Of Our Stay In High Point
The front lobby was welcoming and the staff at first was very accommodating, however, that is where it ended. The temp in the hotel was comfortable downstairs but the elevator had heat pouring out of it and was very hot. We told the front desk and she said she had been in it and it was ok, she also said well, it's that time of year. She was not very attentive to customer needs at all. We were there for 6 nights for a family funeral and had it not been for that stress, we would've looked for a different place to stay. There was no "hot" breakfast as advertised, not once was there actual bacon - it had boiled eggs in the dish instead and the staff said they ran out. We would have understood if they didn't use that excuse for all 6 days! Our room was NOT cleaned for 2 days of our stay with the garbage left, we actually had to use our own plastic bags in the cans. The in-room coffee area was NEVER restocked - even a plastic cup would've been great. Instead of leaving clean towels in the room, the maid came in the late morning and asked if we needed towels. We also noticed that the shampoo/ soap, bottles that were left were nearly empty, so obviously had been used before our stay. DISGUSTING! I would NOT EVER stay here again! This used to be a nice place to stay but I am fearful that it has been run down and will never make a comeback.
Elizabeth
Elizabeth, gezinsreis van 5 nachten
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