From the start we knew that the Ocean Key Resort was a "time sharing" resort not including all the Hotel services (i.e. turndown services, change of towels, cleaning of the room) we chose this place for that. It was our own private Condo for the week in Virginia. When we arrived the people at reception were really friedly and helped us right away to get our room and explain how the resort worked. The room was very clean and included all the facilities required like being at home! The resort even has a noce heated poo; and jacusi that we all enjoyed. There are always activities at the hotel so we were not worried if the weather would turn out to be grey & rainy. The activity center was always organizing nice activities or tournement for the kids and family and the Lady there...OMG! soooo nice, helpful and patient! I wanted to hire her as my own babysitter! You guys have a gem! All in all we were happy with our choice.
The overall upkeep, cleanliness and maintenance is lacking. My room needed a deep cleaning. The bathroom had a rusty drop ceiling with mismatched tiles. The lock beeped constantly for no reason. The toilet seat was chipped and deteriorating. The floor was dirty. The pillows were flat. I have lots of pictures.
The room was extremely comfortable. The view from the balcony was incredible! Customers service amazing! First time visiting Virginia and definitely completed my expectations!
We stayed at this hotel for an event we came to town for. Overall, the cleanliness of Ocean Key was not my favorite. Many of the sheets / towels had stains, which should be thrown out if the stains wonât come out, and be replaced.
Our second day, our door wouldnât lock. I told the front desk, and maintenance came right up to fix it, which was great.
It was odd to have the pool and front desk area combined. Itâs really humid in that area.
The staff was fairly nice / personable, but I donât believe we would stay here again.
Room was exactly what we needed but the door continually beeped and tub water wouldnât shut off. One whole day and night with no air conditioning. One day with no pool. They never cleaned our room.
I have stayed at this hotel before and I do not recall it being so dirty. My sheets and floor were clean. I asked for housekeeping and I was told they you charge me to clean the room. This hotel needs to be renovated. It is so tired and broken in the rooms. We were first put in a room that faced the back and when I called to ask about my reservation being an ocean front room the person at the desk made the switch. The people at this hotel were not friendly. Asking for clean sheets and towels was a real challenge for them. I will not stay at this hotel ever again.
Parking garage is small if you have a larger vehicle itâs difficult to fit into the spaces. The hotel was nice but dated. The beds are hard and not comfortable, same with the pillows.