4/10 – Redelijk
31 jul 2025
A comedy of errors
This stay had so many issues. But, I will start with the positives. This hotel is conveniently located next to the highway which is perfect for a quick stay over. There is a nice Italian restaurant and bar within walking distance. The hotel is newly renovated. I don’t think I’ve ever stayed in a room that was so new.
The first problem with our stay is that no where was it posted in the app or stated by the person on the phone when we called before booking, that the elevator is broken and has been for 3 weeks. Nor were we told the pool was closed for the summer. We found out both when we arrived to check in.
We were put on the third floor which was not ideal with 3 little kids, luggage and a cooler. The key card did not work and after having it reprogrammed twice we were given a new room on the second floor.
One of the two beds did not have a fitted sheet, just the loose sheet on top of the mattress that had a mattress cover. When we went down to get sheets the front desk person was apologetic and walked us to the laundry room to get sheets.
There were no bathroom towels. Instead of going back downstairs we were lucky enough to have my in-laws staying down the hall and asked them to have one of their two towels.
The AC unit leaked our entire stay which drenched the floor.
At the free breakfast the juice machine was broken.
I felt so bad for the person working the front desk.
I feel like these are temporary issues that can be turned around easily.
Stephanie
Stephanie, gezinsreis van 1 nacht
Geverifieerde gastenbeoordeling van Hotels.com
