Our stay with the Hyatt was very pleasant. We had no issues concerning the overall stay. The only problem I had was the ideal of different staff members would charge different prices for merchandise. Some gave them away, some charged 3 for a $1 and then another guy charged the kids $6 for six blow pops and he wasnât nice at all
The hotel was very well updated with a modern aesthetic. Our room was the suite with king bed which was spacious and very clean. The hotel did not offer any paper towels or dish detergent despite having a fully stocked kitchen. Our ac unit was broken two separate times so the room got quite hot but they sent a maintenance man to address it pretty efficiently. Would definitely stay again, but I'll bring my own paper towels and dish soap!
I am first time guest of a Hyatt hotel. From check-in, to the bar, to check, to help to my carâŠit was an amazing experience! I needed a room near an elevator for mom and that is what we got. Very spacious room, welcoming lobby and all interactions with staff were enjoyable. I will be back!
The ladies at the front desk in the evening were great. Check in was easy, I was given good recomendations to restaurants around. They were nothing short of friendly and wonderful. The hotel was very clean, and breakfast choices were great.
For a new hotel the condition of the rooms did not look new. Our bathroom door was broke upon arrival which they did fix, took them a bit but they did fix it.
Everyone was nice and polite which was a plus. Rooms were a bit small but I did have three adults and two kids so it did work out. Beds were pretty comfy.
Sometimes hotel rooms smell dusty but this one did not so they do clean pretty good.
I was just surprised for a new hotel, it looked to be several years old given the wear and tear already or poor craftsmanship.
I probably would not stay at a hotel like this again but for a quick weekend trip it did what it needed to do.
Upon arrivalâŠthere was no hot water.
The âbreakfastâ was a joke. Only thing good about it was the coffee.
There were noises in my room.
I asked for large towels, my room didnât have any. Never received them.
Hotel has good appearance; room was clean. Turned up heat and fan was very loud every time it turned during the night. Biggest factor was lack of hot water to upper floors (3-5 - we were on 4). We were told about it at checkin and that they were working on it & should be fixed by morning. Morning came, no hot water in shower, a small trickle of hot water thru sink. We chose not to have a cold shower! At checkout, most customers were complaining about same thing; desk was very kind, apologetic and took our name to the list of unhappy campers requesting some type of compensation from Hyatt Mgmt. Another comment circulating the lobby was that hot water service was being replaced throughout the hotel with floors 2 & 3 complete, but upper floors were not yet finished...why did Hyatt take reservations for those rooms knowing hot water would not be available? Awaiting some response from Hyatt. Otherwise, the hotel was very nice, breakfast was very good and staff worked hard to keep it stocked and running.
No hot water for an entire weekend. Apparently the entire hotel was without hot water. Every time we asked about it we were told someone was working on it.
The free breakfast was poorly organized and chaotic. It seemed the staff could not keep up with demand. No plates or glasses, food and/or juice not replenished. We didnt even bother to try it on the second day of our stay.
Would not stay here again. There are better choices in the area.
The hotel was clean, the bed was comfortable but the problems were plentiful. There was no hot water in the room on the first night of our stay and we were told that they were working on the boiler. The water in the shower would not turn off and continually dripped. It could not be fixed on our first night so the noise from the water dripping on the metal shower plate was very loud and annoying. Breakfast was a bad joke. There was minimal food and few plates and no bowls available after 8am.
While the hotel was clean, there was a plumbing issue that left us with no hot water. We were in town for a wedding and that was a HUGE problem. Also there was a dog barking all night and into the morning in the room next door.